Nuntich's story: Delighting customers with amazing food experiences

Feb. 03, 2025

I started my career as a restaurant manager at the Bangkok branch of a high-end Thai cuisine restaurant which has branches all over the world. I worked for there for 3 ½ years and learnt so much. I even had the opportunity work in Milan, Italy, opening a new branch.

Small team, big impact

I first joined Sodexo in 2016 as café manager for a global tech company’s office in Bangkok, Thailand. I led a small team delivering catering services for the employees based on site. We were a small team, but we made a big impact. We were nominated for best café manager and best culinary team for an internal client award.

After 3 years in this role, I took an opportunity to broaden my experience with a facilities management (FM) role outside of Sodexo, as a customer relations manager for a large real estate company. FM is such an integral part of a building that, even if I’m just responsible for delivering food services, I know the environment affects the consumer experience and therefore the food.

Then another opportunity came up to re-join Sodexo, supporting the same global tech company but this time as account manager covering both the Bangkok office in Thailand as well as the office in Vietnam. I jumped at the chance to re-join the team I love. I’m so happy to be back with a richer experience behind me. Coming back to Sodexo felt like coming home.

I now head up a growing team of 16 people across the client offices for Thailand and Vietnam. We have a vibrant staff restaurant and a coffee bar with a huge range of interactive sessions such a live cooking, pop-ups and cooking classes. Each day, I’m focused on ensuring that each customer has the very best experience in our restaurants.

My biggest challenge and my biggest motivator

I love the constant challenge of delighting consumers.

When I worked in the restaurant industry, our consumers changed every day. But with an office restaurant, we see the same people each day. What’s amazing today would be boring if we were still doing it next week.

I’m always looking for ways to think outside the box, if a consumer makes a request, is there a way we can make it even better and improve on what we were doing yesterday?

I love that constant quest to improve ourselves and the food we serve every single day. It’s incredibly challenging but incredibly rewarding when we get amazing feedback. We’ve had 549 positive feedback comments this year alone!

Nuntich Assavavipas

One team all together

The team I work with are brilliant, they work hard and are happy to serve our fantastic menu and deliver an amazing experience day after day to our consumers. I would not be able to do my job without their support.

I like to give everyone in my team the chance to speak and contribute their ideas. Their day-to-day experience means they always have great ideas on how we can improve the way we work, and they all fully understand what we are trying to achieve.

We feel like we are one big team together with the client’s employees. There is a great feeling of togetherness and energy where we are all pulling together, working towards the same thing.

Thinking big

My boss is incredibly supportive of me and my career as well as my current role. My ideas are listened to and I’ve had great opportunities to take on more responsibility both in terms of additional locations and projects too.

I’ve learnt so much working for Sodexo. How to manage but also how to think. Sodexo let’s you think big and supports you to progress.

I am looking forward to a future filled with opportunity with Sodexo. Whether I have the opportunity to support different locations or focus more on premium food, I’m excited to see what’s in store.